Shipping policy

VELORA SHIPPING POLICY

Last updated: October 13, 2026

Order Processing

Orders generally take 2–3 business days to process, excluding weekends and holidays. Processing time is separate from shipping transit time.

During sales, holidays, or periods of high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Shipping Destinations and Costs

We ship to the destinations available at checkout. Available shipping methods and costs are displayed before you complete your purchase.

Customers are responsible for shipping charges unless a promotion or written agreement states otherwise.

Please verify that your shipping address is accurate and complete before placing your order. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Tracking and Delivery

When tracking is available, tracking information will be provided after your order ships. Tracking updates may take time to appear.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Weather, carrier delays, holidays, incorrect addresses, and other circumstances may affect delivery.

Delayed, Lost, or Marked-Delivered Packages

If your package is delayed, first review the tracking information and contact the carrier when appropriate. If your package is marked delivered but you cannot locate it, check your mailbox, delivery area, household members, and neighbors, and contact the carrier.

Please contact us if you need assistance. We will review the order details, tracking, delivery information, and any available carrier investigation. We cannot promise a particular outcome based solely on a tracking status. Any resolution will be handled according to applicable law and the circumstances of the order.

Incorrect or Damaged Items

If your order arrives damaged or contains the wrong item, contact us promptly at cielitosboutique26@gmail.com. Include your order number, a description of the issue, and clear photographs of the item and packaging.

Please keep the item and packaging until we provide instructions. Do not send an item back without contacting us first. We will review the issue and arrange an appropriate resolution, including a replacement or refund where required by law.

Preorders

Preorder items are purchased before they are ready to ship or before they are available for immediate fulfillment. Any estimated availability or shipping timeframe shown on the product page is an estimate.

If we learn that a preorder cannot ship within the promised timeframe, we will provide any required delay notice and options under applicable law, which may include cancellation and a refund.

Contact

For shipping questions, contact:

Email: cielitosboutique26@gmail.com
Phone: +1 336-715-5647